Other account recovery agencies that claim to be "collection specialists", simply don't match the on-going support that Credit Management can provide. Today, we have nearly 180 professionals working on our team toward a common goal - top notch customer service.
We at Credit Management believe in ensuring our clients receive top notch customer service. That is why we have a full-service Client Services department ready and waiting for your call. These dedicated employees are available during normal business hours to answer any questions and assist in making decisions as it relates to your accounts or business needs.
Additionally, all of our employees are trained to the highest level to ensure integrity and professionalism in what we do. Every member of our staff is trained on Fair Debt Collection Practices Act (FDCPA), HIPAA and various state laws as they relate to account recovery. Also, our entire staff goes through quarterly training seminars to ensure that they stay abreast of changing matters as it relates to their position and duties at Credit Management.
Today, we have an average tenure of over 5 years across our entire company and have a turnover rate well below the national average for account recovery agencies. We work hard to hire and retain the highest quality employees who are dedicated to meeting the needs of our clients.
Free On-Site Seminars
As an added benefit, the Credit Management Marketing Representatives provide on-site training seminars for our clients' staff. These seminars cover account receivables and credit risk management, and are designed to help improve your in-house collections.
On-Line Client Access
Here at Credit Management, we feel it is important that our clients have access to their accounts whenever they want to view them. Each client has access to a secure log-in with personalized user and password information so they can view their accounts 24/7. This access allows our clients to:
Get an update on the progress of an account
Report any new information they have about an account
Print detailed reports
Report any on-site payments
Upload new account listings
Our focus on Customer Service ensures that both our client and their customers walk away with the best possible experience